Refund policy

Shoelock – Return & Exchange Policy

At Shoelock, we are committed to delivering authentic, high-quality products. Please read our policy carefully before making a purchase.

1. Exchange & Return Policy
   We offer exchange or return only under the following conditions:
   If the product received is damaged, defective, or not as described
   If the product is verified to be a replica or knock-off, contrary to our authenticity promise

All exchange or return requests must be made within 7 days of delivery and are subject to a thorough inspection by our team. Approval will only be granted if the issue is confirmed to be on our end.

2. Non-Eligible Cases
   We do not offer exchanges or returns in cases where:
   The product is damaged due to customer misuse or mishandling
   Care instructions were not followed, such as machine washing shoes that are not meant to be machine-washed
   There is normal wear and tear or improper storage

3. Inspection and Approval
   All claims must be reported within 7 days of delivery
   Products must be returned in the same condition they were received, unless defective
   All returns and exchanges are subject to inspection and final approval by Shoelock